Refund policy

Returns & Refunds

We want you to be confident in every purchase from The Collector's Keep TCG. We take care to accurately identify, describe, and package our collectible cards before shipment.

Incorrect, Damaged, or Misdescribed Items

If you receive an incorrect item, or an item arrives damaged or materially different from its description, please contact us within 3 days of delivery. Include your order number and clear photographs of the item and packaging where applicable. We will work with you to resolve the issue through a replacement, return, partial refund, or full refund as appropriate.

Change-of-Mind Returns

Due to the collectible and market-priced nature of trading cards, we do not generally accept returns because of changes in market value, buyer’s remorse, or a change of mind after an order has been shipped. Where applicable law grants a customer a longer cancellation period or a right to return an online purchase, those statutory rights apply and take precedence over this policy.

Card Condition

Trading cards may have minor variations within their stated condition grade. A difference of opinion regarding condition does not automatically mean an item is defective or misdescribed. If you believe a card was materially misgraded, please contact us and provide photographs so we can review it.

Returns

If we authorize a return, the item must be returned in the same condition in which it was received and with the same protective materials where reasonably possible. Please do not send a return without contacting us first.

Refunds

Approved refunds will be issued to the original payment method. Depending on your financial institution, additional processing time may be required before the refund appears in your account.

Shipping Issues

If an order arrives damaged, please retain the item and all packaging until we have reviewed the issue. Lost or undelivered shipments will be handled in accordance with the shipping method used and our Shipping Policy.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection law.

If you have a problem with an order, please contact The Collector's Keep TCG and we will work with you to find an appropriate resolution.